Helpdesk
  1. Helpdesk
  2. SWU-Training Support

SWU-Training Support

Welcome! You can raise a request for SonicWall University Training Support using the options provided.

Account Management

  • SonicWall University Reporting

    Request reports or submit a questions regarding reports

  • SonicWall University Assignments

    Questions regarding assignments

  • Transfer Request

    Request a transfer

  • SonicWall University Account Changes

    Get help with changes to your SonicWall University account.

  • SonicWall University Login Issue

    Get help with the SonicWall University login.

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